Refund policy

It matters a great deal to us that you enjoy your coffee, tea or any other product you have bought from us here at Reads.  We realise that problems crop up from time to time so in the event of a problem, want to put things right as quickly as possible.

Coffee and Tea are perishable foodstuffs so unfortunately we cannot accept returns unless we have sent you the wrong product as a result of our error. All coffee is ground specifically to order to suit your brewing method, so please be very careful to choose the correct grind option at the point of order.  If in doubt, contact us for advice.

Taste, flavours and brewing techniques are subjective and highly individual, so if you receive any coffee or tea that you don’t enjoy for any reason, please contact us as we will me more than happy to help with brewing advice and also offer suggestions for your next purchase that may be more to your taste. Please note that we offer a traditional roast style for our coffee with beans fully developed with an element of caramelisation. Our lighter roast may not be as light as some ultra-light antipodean roast styles, so if you are looking for very light roast coffee, please contact to discuss your requirement before placing your order.

Your coffee and tea enjoyment is our priority, so please just contact us with any questions.